I was impressed! The staff is very friendly and professional. Both my daughter and I had appointments...Ashley and Chris greeted us, Chris was so funny and really engaging as he did the initial exam. Dr. Patel was awesome-he really took his time and explained everything as he did his exam! Ashley was great at helping explain our insurance coverage and helping us pick out our new frames-which was a challenge with my 16 year old daughter-thanks for your patience Ashley!