Very friendly and professional! Explained step by step the process during cleaning x polishing. Even was helpful afterwards with providing dental tools (G.U.M. stimulator) to help with flossing any extra debris. Additionally, Dr. Velasco was warm and welcoming as well....even mentioned to say hello to my brother, who referred me to him, who lives in Japan now. Afterwards, Carole greeted me and set me up with a future appointment that worked with my work schedule. Great work to the team!