I can't say enough good about these guys. I'm from the Kalamazoo area and was at the Ann Arbor VA for an appt. last winter. It was at the end of the day, it was starting to get dark, it was cold, and my car wouldn't start. My niece gave me their number as she had used them before. Michael at Orion arranged for a tow truck and a rental car that both showed up in a relatively short period of time. The problem turned out to be a malfunctioning fuel pump. I returned in a couple of days and drove my car home. A few days later, my car wouldn't start again, so I had it towed to a local dealership and they found that it was a faulty fuel pump. Apparently the pump supplied to Orion was not in good order and only became evident after it had been used awhile. The dealership called Michael and explained the problem. He then covered the cost of replacing the pump at the dealer and paid for the tow truck. I shouldn't have, but I half expected there to be some kind of a problem in getting things taken care of, but there was none of that. The professionalism and the consideration shown to me when I was at the VA and at home was outstanding. If I lived in the Ann Arbor area, I would take all my automotive work to them. I highly recommend and thank them for everything.