1300 Olney Sandy Spring Road
Sandy Spring, MD 20860

(301) 774-9500

Mon - Thu: 8:00AM - 7:30PM

Fri: 8:00AM - 6:00PM

Sat: 8:00AM - 2:00PM

Sun: Closed

97.7% would refer friends and family to us

2 stars Customer since 2000

After 15 years as a client at OSSVH, trusting your doctors unconditionally with the care of my two deceased Boston Terriers and my current dog, Hoover, I am so disappointed. My most recent visit resulted in a perhaps my most expensive bill ever for a "wellness visit", a confusing description of a Health Care Plan (?) that I still don't fully understand in terms of what the financial benefits are, and leaving only to find that two of the shots Hoover needs to continue attending day care regularly were not given. (Perhaps there is a reason for this, but it was not explained to me.) I feel that by rejecting the health care plan, I have cost myself even more money. Could you perhaps hand out a sheet that clearly delineates the benefits and the financial bottom line, so that when a person is standing at a public counter handing over an already-substantial amount of money (and in my case concerned about some of the results of Hoover's visit, with him tugging on the leash at my feet) she does not have to make a snap decision about something else? I had to ask Desiree several times to clarify the bottom line of this service, and only after a few requests did she note that it would lead to my visit costing over $700 the other day instead of $590. I'm not sure that loudly repeating the covered services several times counts as a clarification. I have nothing against her at all, but I do have a serious problem with the delivery. I also looked at the website before the visit, and it was no more clear about the financial outlay and subsequent benefits of this plan than the receptionist was. Incredibly stressful, unexpected experience.

I have recommended OSSVH to a friend in just recent months. Now I feel like this was a huge mistake, and that I should be locating another vet for Hoover and for my own peace of mind. I understand that you need to make money, but I have never felt so upsold and underserved at your hospital.

5 stars Customer since 2012

Wonderful care for our dog.

5 stars Verified customer

It was easy to get a same day appointment, which was necessary for our dogs accident. Our vet is wonderful with our dog.

5 stars Verified customer

Our cat is difficult because he has a medical issue and Dr. Kathleen Phillips is patient and understanding as well as being a very competent veterinarian.

5 stars Customer since 2002

Always a pleasure!

5 stars Customer since 2009

Reasonable prices,very practical and sound advice, and top notch surgeons.

5 stars Customer since 1997

Excellent, as usual.

5 stars Customer since 2016

I feel so at ease with all the doctors there. Whenever I have to make an appointment for one of our kids they ask if I have a doctor preference. They all are my preference!! Their excellent guidance and care is why we go there.

5 stars Customer since 2013

Everything is simply the best.

5 stars Verified customer

Buddy and Katie have been in the very caring, compassionate,and fine care under Dr. Kathleen Phillips. We are very grateful for that

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