My routine cleaning went perfectly as usual. I also did whitening and am quite disappointed. When we/I checked the progress of the whitening, I should have known better than to do it in under artificial light. Had I gone to the window, or even stepped outside, I'd have known immediately that the results were not what I wanted. Then I thought I could wait a day or two or three and supplement with the kit I was to have picked up the next day. Not to be since I got a call saying your office is out of bleach and none will be ordered until Thursday and that it probably won't be in for 2 weeks. Overall, I'd say the whitening was not worth the money I paid. My husband couldn't even tell I'd had anything done. I'd rate the cleaning as excellent and the whitening as below average to maybe even poor.