I was warmly welcomed when I walked through the door. The front desk ladies were all professional and pleasant and helped me get checked in quickly. They advised me of what my benefits would cover regarding new frames and lenses. This was very helpful. I went back to do the Eye tests. The tech was a little too chatty and it seemed to slow down the process but she was pleasant. Dr. Dickerson was professional and did a thorough exam. He answered some of my questions and concerns. Great doc. I did need new glasses so I then went to the frame area and was cheerfully helped by Heather. She showed me several frames and helped me pick out just the right one. Very helpful. She listened to what I wanted in a frame and helped select the ones that best fit my needs and my face. Great experience. Then I went back to the front desk and Leigh helped get me checked out and I made my payment. She was very pleasant and we talked about the upcoming weekend. Overall a very pleasant, professional, and positive experience. I recommend Pelham Eye Care.