I have always had positive experiences at Pets R Us. The personnel is extremely helpful and friendly, and the vets are caring and thorough. One of the veteranarians actually sat down on the floor with the dog (mine is a little french poodle), in order to acquaint herself with her patient. This certainly helped put my nervous pup be more at ease.
I think the staff is wonderful, and I have recommended them to many of my friends, family, and neighbors.