We ran into an emergency situation with one of our birds at night. There are very few places that handle "exotic" pets such as birds (yes birds are considered as an exotic or specialty animal), and even fewer that are open after hours (5pm).
Even though they normally don't accept exotics as a normal practice they did understand the dire situation our little friend was in and told us to come over.
The moment we arrived they let us in and saw our friend immediately. The staff was fast, very friendly and understanding.
They explained their procedures, billing practices, and helped understand the paperwork involved in a clear and easy to understand manner.
They were able to help our friend out and to resolve the situation. The vet explained what was done, and even provided some reading material (which was very enlightening) to help prevent/reduce possible emergency situations in the future.
We were extremely grateful that they allowed us to come in, and were pleasantly surprised at how reasonable the prices were.