I've been here a few times now and gotten some good haircuts. On this particular occasion, though, while the haircut itself came out fine, the stylist didn't use a brush or comb on my hair at all except specifically for the cutting process. The rest of the time (before cut, blowdrying) she was just running her fingers through my hair, and it would catch and cling, pulling my hair. So I basically spent the whole time having my hair pulled and yanked. It was pretty unpleasant.
Thank you for taking the time to post a review to let us know of your recent visit. We are glad that you have liked the haircuts you receive, and we want to apologize for your recent discomfort at your last visit!! It's very important to us that you have a completely wonderful experience! Stylists often use their fingers as tools for various reasons such as lifting and separating curls and to increase volume for a natural look. Since your review is anonymous, we are not able to determine the reason she was using her fingers, and we are so very sorry it was pulling on your hair! I will make all of our designers aware at our next meeting of your experience and to be cautious and ensure this doesn't happen in the future. Please never hesitate to mention to any of our staff should you ever feel uncomfortable in any way, and never hesitate to contact us with any questions or concerns! We want you to leave thrilled with both your hair and your complete experience!