The workmanship is outstanding. Customer responsiveness, not as much. When the incorrect size of one of the shutters was discovered and a second replacement shutter was authorized, it took 3 months plus to actually see the work completed. After numerous phone calls, promises and dates not kept, it finally was installed. Again the workmanship is great. Follow through with the customer and attempting to keep expectations high failed. Would love to give an outstanding performance review but prohibited due to the length of time to final installation, constant phone reminders, and many, many excuses prevent me from doing so at this time. And with the delays, I halfway expected an offer of a discount to ease the frustration with waiting but did not receive such an offer. Words only go so far and they had ceased to have any effect some time ago.