I've been pretty happy with the service here since 1979 when it was owned by Ed Brown. No more. I was roundly abused by manager Mike today. The car had been towed there last nite. My fault that he took so long today b/c I didn't realize my ringer was off when Mike called. When I finally spoke to him this morning he told me he would call me when he found a tire. I called a couple of times anyway (b/c I'm used to doing so, to check). The second time, he began abusing me roundly and said he had found a tire but not the rim. He accused me of complaining tho I had not complained, only asked meekly, "It needs a rim?" (I had not thought of that!). I walked down to the station and he was still abusing me, yelling angrily at me and he never stopped. I took the car to Midtown/Goodyear and will never return to Exxon as long as Mike is there. (Please see my nice comment from 4 mos ago, which they asked me to do and I gladly complied). Yes, it was my fault the ringer was off. It was my fault that I committed the severe sin of calling twice tho he told me not do. But I am far from deserving the severe abuse dished out. Mike has issues!