I can always trust that I will be treated professionally and taken care of by the staff at Dr.s Langenbach and Thomas. Even though I was not in for an exam, only a cleaning, Dr. Thomas waved to me as I was waiting in the lobby, recognizing her regular patients. Patti, my hygentist was great, however for whatever reason, on this visit I waiting 20 minutes in the waiting room to be seen, with a 9 am appointment. I did not have any additional appointments or commitments on this day, so it wasn't a problem. It would have been nice however, if I would have be greeted or acknowledged by a receptionist or office staff that I was there. There was staff coming and going, but there was never anyone who acknowledged us, until who ever was being seen was taken back. Since I also work in a service industry, my front office person always greets and gives an update every 10 min.