801 West Bay Drive #430
Largo, FL 33770

Mon - Fri: 8:00AM - 6:00PM

Sat: 9:00AM - 2:00PM

Sun: Closed

78.6% would refer friends and family to us

1 stars Customer since 2014

Pro Appliance was a service provider to my home through a home warranty company. My refrigerator was continuously defrosting itself, there was a buildup of frost inside of the freezer, and the ice maker wasn't working. It was also running very hard. The first time they came out, the tech said it was the fan, and he replaced it. The ice maker still didn't work, and the fridge continued to run hard. The same tech came again and stated he must've missed what was wrong the first time. This time, he said the fridge needed a new door flap and solenoid. He stated that would address the ice maker and the buildup of frost. It did. However, the fridge was still running hard. I called Joe, a supervisor at Pro Appliance, to advise him that the fridge was still running hard. I left two voicemail messages on his direct line and one message with a customer service rep and never heard a word. It's been over two months. My warranty company sent out another company since my fridge is now defrosting itself again just to find out that the fan the tech put in was defective, and the motor in the back of the fridge (which the tech from Pro Appliance never looked at) needed replacing. They did not do a thorough analysis of the problem, exhibited poor communication, especially on the supervisory level, and didn't do a good job overall.

5 stars Customer since 2014

Zach was very knowledgeable and knew exactly what he was doing with the microwave. He did not try to buffalo me, but he also explained what he was doing, so it was a learning experience for myself as well. I also appreciated the call that he was on his way, most companies do not do that, so it was appreciated.

Thanks again! Definitely recommend you to my friends.

5 stars Verified customer

Good job, both job orders!

Timely contacts and excellent follow up throughout the process.

Very pleasant and professional and attentive technicians.

Thank you for your help and technical expertise in resolving our problems.

Bill Rice

5 stars Customer since 2014

Pro Appliance provided professional any lightning fast service. A+

5 stars Customer since 2014

awesome the boys did a great job

4 stars Customer since 2014

fast and quick repair ,, works fine ,, did take almost a week to get them out ,, thanks , mike

2 stars Customer since 2014

guy showed up when he said and called first. All good. But he basically said the units today are not built to last and this issue will happen again and again. Then he took a blower and defrosted my ice maker for about 15 min. and left. The part that wasn't installed properly last time and broke. Isn't covered. The ice maker link and freezing up will just continue because I bought a unit with the ice maker in the refr. not the freezer and they aren't designed to last or work. He couldn't fix it just defrost it and leave until it happens again.

5 stars Customer since 2014

Technician arrived within the scheduled time slot. Thorough analysis done. Unfortunately my dishwasher chose not to make the noise it had been making so the problem could not be fixed. Notes were made and I am to call when I hear the noise again.

5 stars Verified customer

Very pleasant technicians who displayed a level of professionalism that is hardly ever seen. The problem was solved in a timely manner.

1 stars Verified customer

wouldn't even return our calls