Pro Appliance was a service provider to my home through a home warranty company. My refrigerator was continuously defrosting itself, there was a buildup of frost inside of the freezer, and the ice maker wasn't working. It was also running very hard. The first time they came out, the tech said it was the fan, and he replaced it. The ice maker still didn't work, and the fridge continued to run hard. The same tech came again and stated he must've missed what was wrong the first time. This time, he said the fridge needed a new door flap and solenoid. He stated that would address the ice maker and the buildup of frost. It did. However, the fridge was still running hard. I called Joe, a supervisor at Pro Appliance, to advise him that the fridge was still running hard. I left two voicemail messages on his direct line and one message with a customer service rep and never heard a word. It's been over two months. My warranty company sent out another company since my fridge is now defrosting itself again just to find out that the fan the tech put in was defective, and the motor in the back of the fridge (which the tech from Pro Appliance never looked at) needed replacing. They did not do a thorough analysis of the problem, exhibited poor communication, especially on the supervisory level, and didn't do a good job overall.