The main reason I brought my truck to you was to begin a relationship that would benefit us both.
Of course my truck, like nearly every other truck, was ready for service and so I expected a long list of "things to do."
You got me out of there and repaired the #1 item on the list as expected.
What shocked me was your diagnosis of the time that was required to get the secondary work done and then the knock out punch came - I got the worst of it - I was insulted by your manager..
That's when I decided to throw a blanket over my truck and finish about $1,200 of your estimate in 2 1/2 hours.