94.7% would refer friends and family to us

4 stars Verified customer

I am happy with bringing our truck to PDA. Jeremy is usually who we work with and he has done a great job continuing the build out of our engine and the small problems that come along with that big of a project. I wish that when we bring a vehicle in for a problem, any general maintenance items could be caught while in the shop. Examples - I brought the Van in for a steering issue and it was there for a couple days. I believe the crew resolved the issue and I came and got the truck. On my drive home, I noticed the truck was overdue for an oil change - It was a PDA sticker that had the mileage and it would have been great to get er done. This time around $700 plus in projects and preventive maintenance and I crank it up and a belt is loose. You can easily hear it. Less tunnel vison and more customer service would be awesome. Guermo (Sp?) needs to show some interest and passion about what he does.

Professional Diesel and Automotive replied:

Ryan,

Thank you for your feedback. This is a perfect example for why we ask for reviews. I know we have built a working relationship and I can assure you we will make it right. Thank you for the time you took to write a review and for trusting us with your vehicle!

Sincerely,

Kevin & janae

5 stars Verified customer

I thought the staff was very knowledgeable and professional. They did a great job on the services and made me fall in love with my Duramax again. No more check engine lights. I have had a lot of problems with the big car dealerships and misdiagnosed problems that cost a ton of money. The last example was them telling me I needed a new main seal to fix the oil leak. PDA found it was just an oil pan. I would highly recommend getting your ride serviced here, these guys know there stuff.

Professional Diesel and Automotive replied:

Thank you for for the great review. This is what we are after. We want to be someone you can trust and have no worries about your vehicle. We hope to continue our relationship!

Sincerely,

Kevin & Janae

5 stars Verified customer

tHE GUYS AT PDA ARE ALWAYS GREAT TO WORK WITH. I TRUST THEM, THEY ARE THOROUGH, COURTEOUS, PTIENT WITH MY QUESTIONS AND CONCERNS, AND KEEP ME ON THE ROAD. I'VE BEEN WITH THEM FOR MANY YEARS, AND GO NOWHERE ELSE FOR MY DODGE 2500, AND EVEN THE SUBBY. ALWAYS MY GO TO GUYS.

4 stars Verified customer

Good work. Fair price. Would have been five stars but there was a miscommunication about the time when the vehicle would be finished. I was told on Friday that the car would be done on Monday before 1 p.m. The car was finished after 3 p.m. For a busy person with a complex schedule, a seemingly small detail like that matters a lot. I planned my day around picking the car at 1 p.m. This wasn't a major inconvenience and I'm not upset about it, but when prompted to give feedback about a service provider I intend to use again, I try to be forthright.

Professional Diesel and Automotive replied:

Matt,

You are exactly right! Thank you for the feedback. It's the only way we know how to better ourselves. We appreciate that a miscommunication won't keep you from coming back. Next time we will pull it together for you!

Sincerely,

Kevin & Janae

5 stars Verified customer

They got my truck in and then back on the road very quickly

Professional Diesel and Automotive replied:

Paul,

Thank you for being a delightful customer! We appreciate people like you!

Sincerely,

Kevin and Janae

2 stars Verified customer

The main reason I brought my truck to you was to begin a relationship that would benefit us both.

Of course my truck, like nearly every other truck, was ready for service and so I expected a long list of "things to do."

You got me out of there and repaired the #1 item on the list as expected.

What shocked me was your diagnosis of the time that was required to get the secondary work done and then the knock out punch came - I got the worst of it - I was insulted by your manager..

That's when I decided to throw a blanket over my truck and finish about $1,200 of your estimate in 2 1/2 hours.

5 stars Verified customer

I called, they said bring it in on a certain day and I did. PDA diagnosed the issue quickly and the next day I brought my truck home in working condition. PDA did what they said they would quickly and affordably. What more can you ask for. I will continue using PDA and refer all my friend and contractors I know to PDA.

Professional Diesel and Automotive replied:

Anthony,

WOW! Thanks for the fantastic review. Referrals are amazing as well. We take pride in our work knowing word of mouth is everything in this community. Thanks you again!

Sincerely,

Kevin & Janae

5 stars Verified customer

The PDA staff/technicians were very accommodating. I was in a bind and needed to get my truck in ASAP to be looked at and fixed. They did everything they could to get it fixed and back to me. Just like they have always done for me in the past. Their prices are reasonable. PDA is a great diesel shop, all the way around. I highly recommend them.

Professional Diesel and Automotive replied:

Jared,

Thank you for being such a wonderful customer! We appreciated your feedback it only helps us maintain such standards!

Sincerely,

Kevin & Janae

1 stars Verified customer

First time at pda. Not impressed. Poor customer service. No communication. Will not be a repeat customer.

Professional Diesel and Automotive replied:

Damien,

It is very unfortunate that you were not impressed. I know Gerardo did all he could to get your special part ordered and in as quickly and efficiently as possible. Also, we encourage you if you do not understand or have questions please ask, this will help us communicate with you. We are sorry you will not give us another chance. Good luck with your future 6.0L endeavors.

5 stars Verified customer

They were open and up front, worked hard to accommodate me and my schedule

Professional Diesel and Automotive replied:

David,

We are pleased to be able to make your schedule work to get your vehicle up and running. And thank you to my PDA guys for working so hard!

Sincerely,

Kevin & Janae