Dr Sims and Tech staff are great. Receptionist Wonderful. Exam went well, ordered glasses for a 9 year old girl (first time with glasses) we were told glasses would be in, in 1 week. Called on the due date (we were going to be in town and wanted to get them if they were there) Was told (over the phone) by the tech who handle the glasses order (elderly gentleman) that he "Was with another customer and didn't have time to go look, and I needed to leave him my number and he would get back with me" I told him all I wanted was to know IF the glasses were in, a simple "yes or no", "What is you phone number and I will have to call you back?". We waited a hour then started our errands in town. Stopped by the Dr Sims Office, (still did not have a call back), talked to receptionist, she went and looked....they were there, Sarah was wonderful and fit the glasses, went over cleaning instructions.
Ratings: Dr Sims A ,Tech staff A ,Reception staff A, Sarah A+ ,Guys who actually measure and sell glasses D... Not an E because she can see with the glasses. So that was right. There is still service to be provided AFTER you get my money.