98.6% would refer friends and family to us

5 stars Verified customer

Very efficient and professional.

5 stars Verified customer

I appreciated the quick response in replacement of my battery which included driving me back to my house, starting my car allowing me to drive to your garage for a same day replacement. Great service.

1 stars Verified customer

Charge me $500 for one lower control arm replacement. (labor $230 and part $260 + tax).The problem was only "cracked" control arm bushing. I found on eBay and Amazon new control arm (fits Nissan Rogue) for $50.

Protime Automotive-Haygood Road replied:

Mr. Matkovic, I am sorry that your experience with us was less than expected. Our customers satisfaction is of the utmost importance to us. We use only quality parts that carry a 3 year or 36,000 mile warranty. There is no problem with you providing your own parts in the future, we just can't warranty them. I hope we have the chance to serve you again.

Best Regards

Kevin Barklage

General Manager

5 stars Verified customer

Excellent service as always. Vehicle taken care of in a timely manner in return.

5 stars Verified customer

Courteous

5 stars Verified customer

Convenient, efficient, worth the cost, friendly and helpful staff.

5 stars Verified customer

The staff is always operating at a very high level. Whenever anyone of them call me they are knowledagle to the repairs needed and are able to explain it in detail. I highly recommend them.

5 stars Verified customer

Great cooperation on repairing a towed car. Kept us informed and did only what was needed and requested

NOTE: It's Chuck & Linda not Jeff & Linda

Protime Automotive-Haygood Road replied:

Thank you for placing your trust in us! We are updating our records to reflect "Chuck and Linda".

4 stars Verified customer

Robynn was very professional and a great help in time of need. The manager on duty at time of my service was courteous, considerate and a gentlemen. I would recommend any Lady in need of respectable service go to Protime Automotive located on 4880 Haygood Road, Virginia Beach, Virginia for help. I would like to thank Robynn again for her wonderful attention and thoughtfulness to my emergency.

5 stars Verified customer

This shop never fail to provide awesome service. Its very easy to get appointment. I always bring my vehicles here for inspection because they really ensure your car is road worthy and not out to make business by making up work. In short they are honest and good people.

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