98.6% would refer friends and family to us

5 stars Customer since 2012

Unparalleled customer service! High quality services.

Judy and her team are the best!!

5 stars Verified customer

I had a wonderful deep tissue massage. Since it was my first deep tissue massage, she very thoughtfully explained the process and philosophy and checked in throughout the session.

5 stars Customer since 2010

Lovely experience every time!

5 stars Customer since 2017

My Reiki with Julie was awesome!

5 stars Customer since 2013

Wonderful experience as always!

3 stars Customer since 2003

Overall it was great, I fell asleep in the chair and I loved the polish color. However, at the end, she knicked my big toe nail with the dryer and just said "oops sorry" and walked away with out even checking it. I looked and it was messed up. I was able to fix it a little but was still a little disappointed and I couldn't find her to fix it. O well, I will be back of course but I was a little bummed.

Puffer's Salon and Day Spa replied:

Danielle, Thank you for taking the time to provide us with feedback. We regret that the end of your experience was not ideal and we will be contacting you regarding your visit. We appreciate your patience and we look forward to seeing you again soon.

1 stars Verified customer

Under my eyebrows was burnt and cut after i got them waxed. It has been almost a week and they still arent healed. Very disappointed

Puffer's Salon and Day Spa replied:

We are so sorry to hear this! Please feel free to give a call to the salon at (413)568-9000 s as we would like to speak with you regarding your experience. We apologize for any inconvenience and we look forward to speaking with you.

5 stars Customer since 2007

Very pleased with the saloon itself and gracious customer service from everyone. Adriana did a great job

5 stars Customer since 2002

Relaxing and rejuvenating pedicure with Carolyn

5 stars Customer since 2005

I love my hair! It had been forever since having it cut or colored and Colleen did an amazing job! It looks so healthy and I love the color!

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