Pure Concept Salon + Spa is committed to wellness, the environment, and our community. Our Cincinnati Salons give our customers access to the best products. We use Aveda products, the best in environmentally friendly hair, skin, and body care. We believe that beauty comes from within; we therefore nurture the body, mind and soul.
Jaime- Thank you for your review. We are glad to hear that Jen W. always makes your experience at Pure Concept enjoyable!
Customer since 2003
Nikki does a great job with my hair. I checked out and was given a price which I thought was a little low so I asked what the service was for and was told exactly what I had done - cut root and partial foil. Then I was called an hour later and asked for my card number as they charged my the wrong amount. They wanted $72 more dollars which was more than I have ever paid for my hair. Still not sure if I was charged correctly and have not had time to call. That meant Nikki got the wrong tip amount as I tipped her on the lower price that I was billed. I felt the girl that waited on me was very disineterested - not the usual.
Frankie- I apologize for the confusion during your check out process. Again, that was a mistake on our part and we welcome any comments or complaints that our guests may have. After reviewing the ticket from your last appointment, we have confirmed that you were charged the correct price for your retouch, partial, and cut. If you have any questions please call the salon and one of our managers can talk with you about the charge.