From the greeting at the front desk through the styling and leaving, everything at this shop is carefully attended. As you enter, you are offered a coffee (or tea) and a chance to sit a minute and relax. Your stylist will come to greet you and discuss your expectations with you. A relaxing massage and hair wash follow. The scalp massage is great! My cut went from waist-length to shoulder-length, and ended perfectly with a glossy straight finish. From beginning to end it was a relaxing and enjoyable experience.