At my last visit, I was greeted with a form letter written in the tone of a scolding parent - advising (almost threatening) me of the consequences for being late or not showing for an appointment... even though I have always been on time and never missed. I was asked to sign it as if it were a legal document. I was then escorted to be serviced by a technician I had never met, despite the fact that I had already expressed a preference for the technician who had performed my cleaning and such in the past (who was there that day). I have been with Quest for several years; this was my first "less than pleasant" experience. My suggestion would be to provide only the "problem attendance clients" with such letters; and also to ask before switching dental assistants. I hope this was an exception and not an indication of an upcoming trend in what to expect. I wish I could bill doctors I visit for MY time when they keep ME waiting.
We would like to thank you for your feedback. Of course, we love to read positive reviews, but when a patient is found to be upset, we take it seriously. It was never our intention to offend you. Dr. Mattiacio has informed me that he will review the letter and revise where necessary in order to communicate the policies more clearly.
The goal of the policy was to help the office run more smoothly, so if the tone of the letter had a negative effect, then we must re-evaluate this.
Again, thank you for your feedback, and we hope to rectify this for you. If you would like to talk or have any further questions please don't hesitate to contact me. Chris, Office Manager