I was very disappoint for three reasons.
1) *****Arrived for my appointment on time and correct date (this had been an issue in the past because the text reminder notifications are going to the wrong cell number. Asked on several occasions for the text number to be changed and it has not been changed (Ps I love the text reminders when they work).
*****upon arrival on correct day (even Email confirmation was for the 6/14. @4:30 pm) I was told "oh you missed your appointment, it was the day before "by reception staff. I felt so stupid and I didn't have my phone on me to show confirmation email. Then I was told "oh you can wait a while and we can fit you in later). That was nice.... if I really didn't have an appointment. It sucked feeling like an idiot and having to expect a long wait with both a dog and baby to contend with in the waiting room olympics (it's always fun trying to contain the dog and a child from other pets... but that's ok, you guys do have a great waiting room to keep pets and people separated).
2) I was charged for a heart worm test that didn't actually happen. I understand that it happens and am ok with it. I called right after the appointment and it was confirmed that it didn't take place. It's nice that I can come back in to get it taken care of.... which means another round of waiting olympics for me. Hopefully we can get in and out pretty fast.
3) The check out and check in line needs some help. After appointment walked up to the front desk to check out, happy to wait my turn. I kept myself slightly off to the side due to my dog, child and the other dogs in the waiting room. Felt like I was doing the right thing by keeping a distance from other clients. Plus there was blood on the floor in front of the desk.
The problem was new clients entered and were helped before me. I was ok with like one person but by the third new client getting helped it was a little rediculouse. I did mention something to reception and was addressed when the next rep was available but they all knew that I was there to check out prior becuae they did acknowledge me when came up to the desk. It's not a big deal but it would be nice to get out a bit faster before new clients are addressed and they're meds & pets are picked up). If there was an emergency it would be different but that was not the case).