My stylist, Ben, was fantastic. He was really invested in understanding what I wanted, he gives a great hair wash, and he was very perceptive about when and how much I wanted to chat. Most importantly, he's very skilled with the razor and scissors. He walked me through what he was going to do--I wanted my hair layered with a razor, rather than shears, and he wanted me to know how and where he would be using his shears so I didn't think he hadn't listened to me. Great experience all around. The only reason I'm not rating five stars is because I have a family member who's been cutting my hair since I was little, and she has the unsurmountable advantage of knowing me for several decades. I'll definitely come back to Ben while I'm in the area.