This office is extremely disrespectful, one of the front staff referred to my birth defect as a deformity which is extremely hurtful after how many surgeries I have had to go through. They tell you one price and keep increasing the bill every time you go in, you can't trust what they say. Doctor Gazerro hears how his staff treats his patients and just walks by and ignores it. I will never be going back.
We use this service to allow our patients the ability to provide us with feedback. We review this information daily and make changes where necessary. This issue resulted from erroneous information provided to us by the patient's insurance carrier. We provide all patients with an ESTIMATE prior to any treatment. When insurance pays less than the estimate the patient is responsible for payment. When the insurance pays more than the estimate the patient is given a refund. Estimates are not a guarantee of payment and all patients are ultimately responsible for payment for their care regardless of insurance.
Financial discussions are limited to team members who are responsible for such matters and the patients. Dr. Gazerro does not discuss financial matters with patients and limits his discussions to the treatment, treatment options, and outcomes of care.