Exceptional experience. Made the drive from Boston 45 minutes away, and was well worth it. I was given a loaner to be able to run errands around the Hooksett/Concord area. I was even able to take a nap while waiting! It was great. Heather and Ed were extremely helpful and personable, I felt as if I went to a friends house to get my car serviced... I also played on the Xbox while waiting. I can't really find a negative thing at all about the whole experience. See you again in 5k miles!