16651 Chagrin Blvd.
Shaker Heights, OH 44120

Mon: 8:00AM - 5:00PM

Tue - Wed: 8:00AM - 7:00PM

Thu: 7:00AM - 5:00PM

Fri: 8:00AM - 2:00PM

Sat - Sun: Closed

What others had to say

1 stars Verified customer

I switched from a family practice to go here because they were closer to home and I regret it. Like someone else mentioned, the staff is unprofessional and they do not return calls. I left multiple voicemails asking to reschedule my appointment and was never given a return call. When I finally did get through to someone they had indeed cancelled my appointment but neglected to call me back to reschedule. I also had an issue with my bill. The front desk listened to my issue, said they would call me back, but never did. They did however send me another bill. I am no longer going here and have since found another family practice.

I will mention that the dentist I did see was very nice and professional. It seems as if the billing and front desk staff are the ones pulling down this establishment.

5 stars Customer since 2014

I would like to thank dr. Edmond for her caring way that she treated my son with autism! I thought I would never have a dentist that would understan my son. Thanks for caring. Thanks, the Conner family, shelly, Marcus, jr, clint

1 stars Verified customer

This was the most unprofessional office I have ever been too. They do not answer their phones, nor do they check their messages and 'return your phone call by the end of the day' as promised.

1 stars

I went here and they would not give me a true answer regarding a discrepancy in my bill.

Refresh Dental - Shaker Heights replied:

We would be happy to discuss the billing with you. Please call us at your earliest convenience.

5 stars

Very efficient pain free experiences highly recommend