Valley ENT & Dermatology | The Face Place at VENT

The only thing is the waiting. Waiting 2 hours to be seen by the doctor not even ten minutes. Sorry but that's to much. Maybe an hour is fine but not more then that. They either have to many patients set up with appointments. Set them every 20 minutes apart and not maybe 5 minutes or the same time.

7 years ago

1 stars Anonymous Verified customer

Terrible and disappointing experience. My husband was a new patient with Dr. Picou. The only reason we went with him is because when we called to make appointment with Dr. Campbell, they informed us he didn't work there anymore. One hour after my husband's scheduled appointment time, he went up to ask if there was a problem with the insurance. The lady at the front desk said she hadn't even entered his info yet and had submitted anything to the insurance yet. She said they were very busy. He asked for his documents back and to cancel the visit. The lady said she would start on his right away. He got called in shortly and the consultation with the doctor was the worst experience. Dr. Picou didn't sit down and didn't even give my husband a chance to sit down. The entire consultation was done with both of them standing and the doctor with practically one foot out the door. I had to ask more questions just to make the visit more worth it because the doctor appeared to be in a rush to get to another room. Very unprofessional. Never again!

7 years ago

4 stars Linda J Customer since 2015

My appointment was at 1:00 but I didn't get in to see the doctor till about 2:30. But the doctor was real nice and everyone was very helpful. I just wish I hadn't had to wait so long.

7 years ago

3 stars Sam R Customer since 2015