It was the single most brutal cleaning I've ever experienced. My mouth was sore for 2 days. I've been going to the dentist my whole life and I've never had a cavity -- so it's not like my mouth was some major project. The whole thing was very upsetting. I understand needing to have tartar scraped off, but that doesn't mean it has to be done so roughly. There is a gentle way of accomplishing the same thing. The whole time it was going on it was explained to me that it was my fault for not flossing every day. In addition, the whole appointment took nearly 2 hours to complete -- for a routine cleaning! I used to love this office but I will not be recommending them any longer.