Anyone who answered the phone was friendly and helpful. I was greeted as soon as I walked in and offered water or coffee. My appointment was on time. No waiting and that was a Saturday afternoon. I received a nice wash with instruction from Richard and then to the chair. First time at this salon with this stylist. He has the training and experience I was looking for on Long Island. An arojo salon makes the difference. He studied my hair, suggested a cut and with fun conversation and expert sizzor techniques got a great cut for the summer. YES.. go here.. you won't be disappointed.