ROBERTSON AUTOMOTIVE
Automotive
415 S PALACE AVE
TYLER,
TX
75702
(903) 597-6536
Mon - Fri: 8:00AM - 5:00PM
Sat - Sun: Closed
Services
- Alternators and Starters
- Batteries
- Brake Repair
- Brake System Repair
- Computer Diagnostic and Repair
- Cooling System Diagnostic and Repair
- Cooling System Flush
- Diesel
- Diesel Specialist
- Domestic Repair
- Drivetrain Service and Repair
- Electrical System Diagnosis and Repair
- Emissions System Diagnostic/Repair
- Engine Performance and Tune-up
- Foreign Repair
- Fuel Injection Diagnosis and Repair
- General Repair (Aftermarket)
- GM Factory Trained Specialist
- Headlamps and Vehicle Lighting
- Heating and Air Conditioning
- Ignition Systems
- Japanese Repair
- Oil Changes
- Radiator Repair
- Scheduled Factory Maintenance
- Shock and Strut Replacement
- Steering and Suspension
- Timing Belt Service
- Tire & Brake Repair
- Transmission & Clutch Repair
- Transmission Fluid Service
Languages
- English
- Spanish
Payments
- Cash
- Check
- Debit
- Discover
- Mastercard
- Traveler's Check
- Visa
Staff
Kevin Robertson
Certifications & Memberships
1 stars Kevin M Featured review
Agreed to $2,000 in service (and thought that what I was getting for that was somewhat slim to start with) and was called to make sure that the $3,000 bill was going to be all right. I hit the roof. Was assured when they took off the new serpentine belt and hoses that the old ones were 'just fine' when they discovered that wasn't discussed or approved. If they were still 'just fine', WHY the BLEEP did they change them to start with? What else did I get charged for that was also 'just fine' and not in need of replacement? Very shady, untrustworthy, and I won't be going back.
ROBERTSON AUTOMOTIVE replied:
Mr. Murphy,
Thank you so much for taking the time to review your experience with us. It is imperative that we know, address and fix any complaints immediately. Although we are not perfect, we strive to make relationships with our customers based on trust! We failed you and totally own the miscommunication on that day. As I explained to you, per our telephone conversation, we dropped the ball by applying customer instructions to your vehicle and it was suppose to be for a totally different vehicle. I spoke with our employee that was responsible for this huge mistake and he agreed that this was his bad. We never and I stress- never want a breakdown in communication of this magnitude. Thanks again for taking the time to visit with me on the phone about this matter. Lynn Shaver, General Manager
5 stars Angi B Verified customer
Clearly explained all necessary repairs needed, work was done quickly and correctly for the estimated amounts. My favori ... Read More
5 stars JOE N Verified customer
excelent service. They were very careful with my car which I appreciate.
3 stars STEFAN W Verified customer
I had to put my things back in my glove box, And my headlight & dimmer switch was broken. I guess the part was just old.
5 stars Anonymous Verified customer
I have been taking my vehicles to Robertson Automotive since they opened their doors 21 yrs ago and I would not trust an ... Read More
3 stars Machel S Verified customer
Good work I guess. I thought a little over priced for work done. Going to do some checking on parts cost. Seemed high to ... Read More
5 stars David T Verified customer
Great as always!
5 stars Anonymous Verified customer
Robertson honored their warranty even though a portion of their follow-up could be considered chargable. This gives me c ... Read More
5 stars LEON F Verified customer
The best place to take your auto for maintenance and repair bar none.
5 stars Bobbie W Verified customer
thank you for being an automotive shop I feel that I cn totally rely on! you are fast, efficient, and very good with you ... Read More
5 stars Anonymous Verified customer
Excellent service as always!