In general they always do a great job.
There was an issue with my appointment . I had an appointment at 10am . When I got in, I was asked if I could come in later . I know things happen - people with unexpected car issues etc .. It would have been ideal to have been called before I drove over there.
Sorry Mary for the inconvenience, we do apologize. As you know this is not a normal incident for us, but unfortunately we do get a hiccup every now and then. Thank you for understanding.