We were there on Tuesday for my daughter's cleaning. While I really liked the dentist, what bothered me is the LOUDNESS of the practice. I literally could not hear what the hygenist was saying to me regarding my daughter, plus the fact her face was covered, I couldn't read her lips. Between the blaring music (80's hair band), LOUD conversations and drills...it makes it impossible to think or hear.
That being said, I also feel that the patients have zero privacy. I find it unnerving that HUGE screens are installed and can be seen as you walk by. While I realize this helps the Dr...it also exposes private information. Plus the fact that is NO privacy to have a discussion....PRIVATELY.
My daughter had xrays...I felt that it wasn't explained to me nor her. It was done very quickly and I feel that her body wasn't respected with regards to the radiation. The nurse literally threw a drape on her and proceeded to take the xrays. I got up and covered her neck and thryoid to protect her.
We have been customers of Rose for years and over those years I've seen many changes...sadly the changes aren't for the better...the practice is too loud, not careful with privacy of the patients and I feel like we are moved through like cattle...
We will continue to come back because I really like her dentist. But she was with my daughter for less than 5 minutes (thankfully my daughter has good teeth)...but the overall experience isn't one that I would recommend to my family or friends.
I am unhappy to hear you experienced an issue when you visited Rose Dental. We care about you as a customer and would like to discuss further. At your earliest convenience, please call me, Wendy Barr, Practice Manager, at 512-288-4447 ext 2286 to address your concerns.