I came in for a color touchup, I told them I just wanted one solid color, and I was told my total would be around $75. My appointment was at 12:30, and I came in, the lady who was doing my hair recommended we just touch up the roots and do a glaze to the ends to even everything out. I agreed, and was not informed of any extra charges. Once everything was done, and she styled me, I looked in the mirror and I could see the line where my roots were grown in previously, it looked like I had nothing done, except to the ends. I expressed my dissatisfaction and was about to cry. She told me that she wanted me to be happy, and that she can go over it again but she won't have time to style me after. I agreed, because the color is the only thing I was worried about. She did not acknowledge that my roots were still visible, which I could trace with a finger. So we went ahead to start again, she let everything set, someone else shampooed me and I half dried my own hair. I felt so out of place, while also I would get side glances from 2 other stylists. When I went to pay at the front, I was told my total was $100! I asked why, and she told me that glaze is extra, to when I said I was not informed that it was extra. Had I known, I would have declined. At this point it has been 4 hours and I was just wanting to leave and about to cry. I paid it and left. I had such high expectations and was VERY let down. I will never recommend this place to anyone, I am shocked that this place has the reviews that it does.