I had moved my work schedule around to have an appointment with a specific stylist that i always see. I received a voicemail that afternoon saying there was an earlier opening and if interested in that time I could call - that time didn't work for me so I disregarded the message and went at my scheduled time. A different, "lower level", stylist came out and did my cut, offered no explanation as to where my scheduled stylist was. She ended up being fine and doing a great job and saved me a few dollars, but I had to leave work early to make this appointment because the stylist I always see wouldn't be available at other times. I wish I would've been told in advance that I'd have to see someone new.