My Boston Terrier had an issue with her eye that was very concerning to me (red, swollen with a cloudy film). Called my long time (20+ years) animal hospital (Companion) explaining the issue and my concern. Was told they were full that day, but could book me in for the following day or I could call around to another hospital. After being a client for 20+ years I genuinely expected better treatment than that. I was looking for a quick check to let me know how serious (or not) it may be. I called Russell Lake and they asked, "how soon can you be here". I arrived 15-20 minutes later, the Vet checked her almost immediately, ran a couple of tests and prescribed meds for the eye. 3 days later and my girl is doing much better. I am so impressed with the service I received that I have requested my file history be transferred from Companion to Russell Lake. Thank you!!