The Staff are lovely and friendly and it is nice to be greeted by name by everyone when I enter. I do feel that they understand it is important to make my experience enjoyable there. I am happy with how I look when I leave. The salon is beautiful. My main complaint is that I get annoyed when I book my appointment with Adrian and yet am passed off to other stylists when he is running behind. This has happened every time I go there, and one day I was actually passed off to TWO different stylists, plus him and also Katie for my colour. This makes me feel somehow less "important" than the other client he is abandonning me for. I pay for Adrian, so should get him, right? Seems simple. I will go back because he is good and passionate about what he does. Just hope he can perfect the timing so that all his clients feel equally special!