The actual stylist and haircut were great. No complaints there. However, the two women at the front desk were a little rude and unfriendly. My biggest complaint is that at no point (during my call to schedule my appointment, looking up prices on the website, or during my appointment) was I told that there could be a $12 upcharge if my hair was past a certain length or the the appointment exceeded 45 min. This was only made apparent when it came time to pay and I had to ask what the charge was, they didn't voluntarily disclose it. When I mentioned this to the woman at the front desk she gave a half-hearted apology while barely looking at me. The skill of the stylists are good but I don't think I will be returning due to the low quality of customer service.