This is the 2nd time we have called Sandpiper for service and each time they responded in under an hour. I was really worried this time, however, because they didn't have the part and with the heat we have been having I didn't know if they could get our air fixed before the weekend. But they came through and got us up and running on Friday afternoon. Also, our repair man was super nice, even after working in 109 degree heat index. Thank you so much for the great service.