I have been a regular to Sante Spa now for over 2 years and have never in my life had an experience like my last one. I had a regular massage therapist who worked out all my back aches, who left and I could not get the new location of. This past experience was the worst experience I've ever had. We had a couples massage and my masseuse: Kara Svy on the 9th of November 2016 put me in so much pain. I have had to ice and heat my shoulders for over 3 days now and the initial pain hasn't gone away. She did the same movement to my back with her elbow the entire massage - not a helpful or pleasant technique. I informed her as I went in that I wanted a therapeutic massage as my shoulders had been bothering me a little, she made it 1000x worse. I tried to ask her during the massage to adjust and she completely ignored me every time.
I am seriously going to consider coming back. I feel like I paid for pain, and poor quality. They were over 20 min late taking us into our massage and finished us earlier than the hour we paid for.