Lillian is awesome. I have not had any negative experience with her and she is an expert with ingrowns. I have went to a few others there and had the polish chip in few weeks & had to go back or the ingrown not addressed properly. Also, the foot massage she gives is by far the best. She is just the sweetest person and I was taking a chance when booking an appointment the first time with her I felt. But now I won't go to anyone else unless it is an absolute emergency!