Holly in the spa AMAZING! I was looking forward to a good old-fashioned relaxing facial, but I got so much more than that. She took the time to talk with me beforehand, in detail, about my skin concerns. She explained step-by-step what she recommended using for my sensitive skin facial. She was so professional during the whole thing and is EXTREMELY good at what she does. It's clear that she enjoys her work and that's what makes her great. Also, she seems like a genuinely nice person, which is just the cherry on top. Shannon Aleksandr's is very lucky to have her on their team. I will recommend her to everyone. I can't wait to come back!