98.3% would refer friends and family to us

5 stars Customer since 2015

I always recommend Shannon Aleksander's to everyone. I love how they know what to do with my crazy curly hair. They give great customer service by offering you drinks and making sure you're comfortable.

5 stars Customer since 2008

Relaxing and just what the mind and soul need. You are welcomed with friendliness and walk out feeling rejuvenated and your best you.

2 stars Customer since 2012

My massage was scheduled at 11:30. I arrived at 11:15, went to the counter and said I have an 11:30 massage, to which the employee said Kara? I said yes, and she said she would let someone know. At 11:45, still sitting in the waiting area, I receive a call from Shannon Aleksandr. A different front desk girl was calling me. I could see her making the call. She stated she had me down for an 11:30 massage and asked if I was coming. I stated Im sitting right in front of you, to which she apologized, made eye contact with me, and went to get the lady that would be giving me the massage. She apologized for the miscommunication and said she would take care of me. The massage was wonderful, she did great. However, my hour long massage, that started about 11:50, due to no fault of my own, ended at 12:30. I was charged for an hour and received less than hour, due to the front desk employee not checking me in when I arrived at 11:15. I was beyond disappointed. I was charged for an hour massage and did not receive an hour massage. While the 40 minute massage was awesome, I did not receive what I paid for, thus Im not thrilled about my service received yesterday.

Shannon Aleksandr's Salon & Spa replied:

Kara, So sorry this happened! It can be hectic in our lobby at times and we're so sorry we didn't get you checked in. Our manager will call you this coming week. We'd love to make it up to you with a complimentary massage. Our goal is for all of our guest to have an amazing Shannon Aleksandr's Experience!

5 stars Verified customer

Great service and atmosphere.

5 stars Customer since 2013

Logan is the best. Always gives great service.

5 stars Customer since 2018

Very catering to their clients and always on time. The only thing I would suggest is to be able to have a brief chat with head stylist before assistant begins doing color in case client wants to consider something different.

5 stars Customer since 2016

Always a pleasure to come in !

5 stars Customer since 2016

Amazing! I had a very relaxing and peaceful prenatal massage. The tech made me feel very comfortable. I will be back!

5 stars Customer since 2018

Very friendly and informative person Kelly was definitely knews what she was doing! Great atmosphere!

5 stars Customer since 2015

Kayleigh was wonderful! So friendly and really listened to what I was looking for with my color!

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