The staff and the owner are very welcoming and caring. I have developed a medical issue that is causing me to loose my hair and therefor the normal cuts I am use to receiving will no longer work for me. The owner took the time to talk to me about my situation and give his recommendations on what kind of cuts/styles may work. He then scheduled me with one of his employees to get my hair cut On the day of my appointment Scott, the owner, had already.spoken to Johnathan, the stylist that would be doing my hair, and filled him in on my situation. Johnathan was extremely patient and worked very hard to give me a cut I would be happy with. I can not say enough how wonderful the staff is at Shear Style and how much I appreciate them.