I came in for an eye appt with my 5 year old daughter. My appt was personally fine however they split my daughter and I up in the beginning and my daughter was extremely upset (screaming and crying). Thankfully her father was there too however he wasn't supposed to be and needed to leave but now couldn't. When we were placed back together it took a long time to calm her down. I finished my appt hoping this would give her time to calm down. The optometrist let my daughter know that if she didn't stop crying she/we would need to reschedule. I fully understood this and couldn't get her to calm down so we went to the desk to reschedule. When rescheduling, my daughter got the courage to complete her appt. I asked if there were any cancellations or openings. The front asked and said if the doctors next pt didn't arrive, we could take that spot. 5 minutes into the next appt there was no pt so we were taken back. As the optometrist is checking my daughters eyes (5 minutes into exam), it was noted that she does have a problem. There was a knock at the door with her next appt and the optometrist looked at us and said, sorry you will have to reschedule. My 5 year old who finally got the courage to complete this appt had to be taken out and rescheduled again in a puddle of tears. Although I understand her crying initially made up miss our appt, as a medical practitioner which I am also, I would never take a pt back, start and then say sorry you have to reschedule. If I knew those were the options, I would not have set my daughter up for failure. So we left with her screaming, I just want to finish mommy!
For myself, things were absolutely fine and it was a good experience but for a pediatric pt, I may go elsewhere.
Thank you for taking the time to let us know about your experience. We are glad to hear that your exam went well and apologize that your daughter's did not. You are correct that children may require a different approach to their visit. In fact, we have added a Pediatric Specialist to the practice for this reason. We hope to be able to provide your whole family with the best eye care in the future.