5301 Limestone Road, Suite 128
Wilmington, DE 19808

Mon - Tue: 8:00AM - 8:00PM

Wed - Fri: 8:00AM - 5:00PM

Sat: 9:00AM - 3:00PM

Sun: Closed

94.7% would refer friends and family to us

5 stars Verified customer

A very positive experience - very professional and courteous - no waiting - great optometrist

2 stars Verified customer

I came in for an eye appt with my 5 year old daughter. My appt was personally fine however they split my daughter and I up in the beginning and my daughter was extremely upset (screaming and crying). Thankfully her father was there too however he wasn't supposed to be and needed to leave but now couldn't. When we were placed back together it took a long time to calm her down. I finished my appt hoping this would give her time to calm down. The optometrist let my daughter know that if she didn't stop crying she/we would need to reschedule. I fully understood this and couldn't get her to calm down so we went to the desk to reschedule. When rescheduling, my daughter got the courage to complete her appt. I asked if there were any cancellations or openings. The front asked and said if the doctors next pt didn't arrive, we could take that spot. 5 minutes into the next appt there was no pt so we were taken back. As the optometrist is checking my daughters eyes (5 minutes into exam), it was noted that she does have a problem. There was a knock at the door with her next appt and the optometrist looked at us and said, sorry you will have to reschedule. My 5 year old who finally got the courage to complete this appt had to be taken out and rescheduled again in a puddle of tears. Although I understand her crying initially made up miss our appt, as a medical practitioner which I am also, I would never take a pt back, start and then say sorry you have to reschedule. If I knew those were the options, I would not have set my daughter up for failure. So we left with her screaming, I just want to finish mommy!

For myself, things were absolutely fine and it was a good experience but for a pediatric pt, I may go elsewhere.

Simon Eye Associates - Pike Creek replied:

Thank you for taking the time to let us know about your experience. We are glad to hear that your exam went well and apologize that your daughter's did not. You are correct that children may require a different approach to their visit. In fact, we have added a Pediatric Specialist to the practice for this reason. We hope to be able to provide your whole family with the best eye care in the future.

5 stars Verified customer

No long wait and super friendly staff and doctor!

5 stars Verified customer

I was on a time constraint. Everyone was efficient , courteous and helpful.

5 stars Verified customer

Everyone was welcoming and very friendly! I didn't have to wait long at all to see the eye doctor. I was in and out in 30 minutes. Need to go back once I decide what I want to do with my new prescription and they have late hours so I don't have to use time from work which is a plus in my book.

5 stars Verified customer

Friendly, thorough doctor and I was glad to have someone to give me opinions on eyewear!

5 stars Verified customer

In and out, no problems. Staff was friendly and helpful. Dr. Was personable and took the time to evaluate my previous prescription, and the new prescription is fantastic!

Having the appointment on Saturday was convenient for my work schedule.

5 stars Verified customer

Excellent service, Dr. Fernandez is awesome! Still adjusting to my new progressive lenses and the head turning, but you all gave me great advice and I'm getting there! Thanks!

4 stars Verified customer

Very punctual and fast.

5 stars Verified customer

Thorough exam and all questions answered.