Aesthetically the Spa and Salon looks luxurious and fairly well kept, and there were many other services I might be curious to try however I was unimpressed with my hairstylist. I will note that I am extremely picky when it comes to haircuts, as I used to work in high end salons in NY, and am well versed in cutting techniques myself as I'm still a NY licensed cosmetologist with an attraction to having artistic edgy highly textured sleek finishes to my haircuts, and I'm not a big fan of seeing employees just sitting in their own chairs chatting. In general my standards for a pampered salon experience are well above what an average customer might be expecting, but I thought to give the offer of a complimentary service a try.
I arrived to try out a welcome wagon complimentary haircut and blowdry, was greeted by the receptionist and quickly approached by a seemingly timid stylist whose name I could barely hear. She sat me at her chair and asked me what we were doing, I had several pictures ready to be detailed about what I wanted but she basically took 1 look at one picture quickly discussed how much length I wanted off (somewhere around 2 inches) and that I wanted the weight taken out and sent me to get my hair washed. (To really understand the end result I really want especially as a new customer it takes more than 5 seconds, and it's something all the salons I have worked in stress.) The hair wash and scalp massaging techniques were adequate and soothing. I sat in complete silence watching my stylist cut a lot of big sections of my hair wet and then start to blow dry. Half way through the blow dry she stopped to asked if I liked it and I asked if she was going to cut more once it was dry, her response was she was going to go over it a little. At this point I also realized I wanted to make sure she know I wanted the back to come to a v shape I don't know if that was achieved because she never showed me the back and it wasn't easy to see in the mirrors as I left. I asked her to do more texturing on the layers framing my face and she did one quick sliver down the front. It was better but nowhere near enough texture or detail that I prefer. I found it uncomfortable and difficult to communicate what I really wanted with my stylist as she did not seem to be much of a people person. The cut looks fine, and whatever I am not excited about it being will grow out. It's an ok cut for a complimentary service, but ultimately below the kind of relationship I'm seeking from a person who is in part responsible for what I see in the mirror on a day to day basis and what I really want to look and feel like leaving a salon when I pay for a haircut.