I am very unhappy and displeased with the new management and apparent philosophy and practice at Smiles Dental and will not be returning there. I had been a patient of the former owner, Dr Brandon Atkinson, and his supporting team for many years. They put patients and their needs first. Not any more!
The new approach of Smiles seems to be money oriented and doctor power over their patients first, and patient cares a distant second. I even had Dr King try to bully me into having a tooth extracted with a veiled threat of somehow preventing me from having a planned surgery on my neck if I didn't comply with his desires to have the tooth extracted first.
I don't feel that my experience was unique in their new approach. As I sat in the chair and could overhear conversations in other operatories I heard this same approach over and over of the doc telling people what they needed and do so in a very bullying and authoritarian manner, and always going for costly procedures and plans, instead of wanting to work with or listen to the patient and their financial and other needs.
I used to happily drive from first Bellingham, and more recently Marysville, to see Dr Atkinson and crew. Now, I wouldn't go there if I lived in the apartments next door and had a severe toothache!