I am not happy about your new policy of charging $50 if you reschedule your appointment within 2 days of the appt. These appointments are usually made 6 months in advance. Your reminders are nice but they are 1 day in advance. It is not a customer friendly policy. It will likely send many of your clients to other dentists, including me. Also, you want a copy of my driver's license on file? No thank you.Not sure who's idea these policies are but I haven't been late to reschedule yet or been charged $50 yet or given my drivers license yet, and I am already an unhappy client. Anyone you end up charging $50, I can guarantee you will go to a different dentist for their next appointment. So in the end, you will lose the money you're trying to make. Hopefully you will listen, You took the time and expense to send me this request for feedback, and this is my honest feedback.Merry Christmas.
Thank you for taking the time to provide your feedback. We truly do appreciate and value our patients thoughts that help us make our office the very best that it can be and provide the best care to all of our patients.
We wanted to make some clarifications regarding your concerns:
1) When we schedule your appointments in advance in our office, we ask that you make every effort to keep that commitment. We do understand that personal emergencies do arise, and we always take that into consideration. We also understand that our patient?s schedules may change within the 6 months that we oftentimes schedule appointments in advance so we do allow more leniency with these appointments as well. We only request that you respect our time for scheduled appointments and we will do the same with yours when you are seen in our office.
2) Our reminder system ensures that you get a reminder for your appointment not only the day of your appointment, but 4 days in advance as well as 2 weeks in advance. If you are not getting these reminders as early as 2 weeks before your scheduled appointment, please notify our office staff so that we may look into this for you.
3) We request for a driver?s license or photo ID not only for our own identification purposes but to comply with HIPAA as well. Contracted insurances require that healthcare facilities obtain photo identification for all patients for security and privacy purposes. Throughout the year, insurances may randomly audit offices so our request for driver?s license and photo ID is to ensure that we comply with these HIPAA Privacy policies. Your information is kept private and confidential in our office and we do not release any of your records without your signed consent.
We hope that this provided some clarifications to your concerns and hope that you will contact us with any further questions or concerns that you may have in the future. We hope that we can maintain an open and honest relationship with you and all of our patients and thank you again for your feedback. Merry Christmas!