I was surprised and disappointed that I had a new hygienist other than Auhilda and no explanation was provided as to why that was the case. The new hygienist was very pleasant, but seemed disorganized and was obviously lacking context on me as a patient (understandably). I'm still unclear whether Auhilda will be returning as my hygienist in my next appointment or not.
Dear Danielle, Thanks for bringing this up to our attention. I am sorry if you didn't feel like you received the information. We have no control over our staff's life choices and whether they want to take some time off. However, it is Dr. Bidabadi who sets the direction and the skill set within the practice. Your particular hygienist was hired because of her 20+ years of experience, however, we understand that it may take sometime to get to know the patients really well. In either case it will not effect the high level of care that you have come to expect from us. please feel free to call Laura or Dr. Bidabadi to discuss this further.