SouthLake Family Dental

Dental

4.5 stars 20 reviews

1223 South Lake Drive
 Lexington, SC 29073

(803) 520-5580

Mon: Closed

Tue - Fri: 8:00AM - 5:00PM

Sat - Sun: Closed

95.0% would refer friends and family to us

1 stars

This place is rediculious. 1)First of all, they will tell you they take any insurance, which is not true. IF YOU ARE NOT ... Read More

1 stars

I have been to southlake dentla once before when they first opened, I had to be seen twice, and I saw a different dentis ... Read More

5 stars Customer since 2012

We had a great experience. Everyone was friendly and personal. The office was very kid friendly. We had very little w ... Read More

5 stars Customer since 2012

The great staff at SouthLake really do take care of you. Plus they are such a joy to see and talk with.

5 stars Customer since 2012

For the service to be called great at this facility would be a huge disservice to this company. To always be called by n ... Read More

3 stars Customer since 2012

Overall appointment went well. I had asked the day before what my estimated cost would be and was told it should be no ... Read More

SouthLake Family Dental replied:

We appreciate your feedback Sandra, however we do feel it's important we respond to your comments...

In the world of dental insurance, it can be extremely difficult to get good information from these companies. We work with over 350 insurance plans, all of them completely different. We cannot call and insurance company and ever get exact financial information because they simply won't give it to us. That is why whenever we take a new patient phone call and/or when we initially present treatment to our patients, we make it very clear that we are only giving them an estimate based upon our previous history working with that insurance plan. That is also stated clearly on our treatment plan form. Moreover, we strongly encourage our patients to call their insurance company because they will give you the exact amounts. This is stated on the treatment plan form and told to new patients as well.

The amount changed because between the time you scheduled the appointment and the day you came in, we received payment for another patient with the same insurance plan. Our database adjusted all patient's with the same plan so that their estimates would be more accurate, based on the new payment information we had received.

Regarding the root canal, it was Dr. Whitehead's professional opinion that the treatment should be performed by a specialist. We are in the business of treating patients of course - and we do lots of root canals - but, the patient's welfare ALWAYS comes first at our practice. For a number of reasons, your root canal was not one that should be performed by a general dentist. It was somewhat complicated and therefore required additional skill and equipment. Moreover, there were also health and demographic factors to consider.

Again, we put you first. The endodontic specialty exists for a reason. Endodontists spend up to three years in residency after completing dental school, and all they do is root canals. There are probably some general dentists who would've attempted that root canal. But, that could've led to you experiencing lots of pain, having to have the root canal retreated by a specialist, or having the root canal fail all together which could result in you losing the tooth altogether. Wouldn't you feel more comfortable knowing that you were seeing someone trained specifically to treat more complex cases like yours?

You stated that the specialist is 50% more, however that is simply not true. We charge $884 for a molar root canal. Two of the specialists we know in Lexington charge less than $975. One in Columbia we know charges $1025.

Sandra, we appreciate you being a patient at our practice and trusting us with your dental care. These reviews are public though, so we hope you understand why it was important for us to respond. We look forward to seeing you in the future and wish you all the best.

5 stars Customer since 2012

I LIKE THIS DENTAL OFFICE BECAUSE THE STAFF WAS JUST EXCELLENT AND CAREER. VERY HELPFUL.

5 stars Customer since 2012

First time at dentist in over a decade and they did a great job. Also brought my 7 yr. old son by later to check it out ... Read More

4 stars Customer since 2012

The girls were very kind and reassuring to me. I've had frightening experiences with dentists when I was young, but the ... Read More

SouthLake Family Dental replied:

Thank You So Much! We were glad to be able to get you seen and comfortable!

5 stars Customer since 2012

Great, they have been great about working around our schedule and my son loves Dr Whitehead. The play room is great als ... Read More