I admit it, I'm a wimp when it comes to dental procedures, so when the thought of having a 3.5 hour visit to get 5 veneers replaced with crowns came up, I was less than thrilled. Knowing it had to be done, I reluctantly made the appointment. Dr Gribbin called me personally the night before and went over all of the procedures, assuring me that my comfort was of the utmost concern to him and his entire staff. The next morning he met me at the front door with a big smile and a relaxed attitude and off we went. During the entire appointment he was constantly asking me if I was ok, if I needed a break, wanted to change positions, etc. Ray also had a terrific bedside manner and made little jokes and occasional banter to further keep me relaxed and at ease. Overall It was the best experience I could've expected. They didn't rush me off either, making sure I was completely comfortable and satisfied with the results of the new hardware.