My experience with Shena was fantastic. However the guy that checked me out was not courteous with me. I gave him my discount from my phone, and he gave me the receipt to sign with a pen and he never took the pen from me when I offered it, so I layed it on the counter. Never said thank you, or welcomed me back. I have been here so many times and he is the only one that I didn't feel comfortable with. The rest of your staff was so welcoming to everyone that entered.
A smile and making the customer feel welcomed is everything.
Thank you so much for your review. We are so happy that you enjoyed your massage with Shenna.
We are truly regretful that you left feeling as though you did not receive excellent customer service from start to finish. We are going to address this with our staff immediately and hope that you see a vast improvement during your next visit.