I've never had anything other than outstanding service at Spex Optical. Dr. Skrdla explains everything, shows comparison to last yea's visit, and makes tweaks to my prescription as necessary. Super professional staff and very friendly. I actually bought new glasses this year at Spex, and my assistant was so encouraging and honest about my choices. I think I we made the best choice for my face shape. No one has ever done that for me before. A wonderful experience all the way around!